Returns & Exchanges

At The Epicentre, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn apparel and accessories. If your new style isn't the perfect fit, we provide easy exchanges or full refunds to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Package Your Items

Place the original items with all tags attached into the shipping mailer, ensuring the package is securely sealed to prevent damage during transit.

3

Attach the Label

Download and print the pre-paid shipping label provided by our portal and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; we will notify you as soon as your refund or exchange has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing